A placement fee, or maid loan, is the amount paid upfront by the employer on behalf of the helper. It will be recovered through salary deductions over the first few months of employment.

No. By MOM regulations, the helper must keep her own passport and original Work Permit card.

We can assist with arranging home leave or early repatriation. It is important to communicate openly and handle the required documentation properly.

Yes. Helpers undergo pre-departure training in their home country and may also attend local orientation upon arrival in Singapore. We also brief helpers on household expectations.

You may submit an enquiry through our website or contact our team directly. We will understand your requirements and recommend suitable helper profiles for consideration.

Yes. We will provide shortlisted profiles based on your requirements, and interviews can be arranged before confirmation.

Yes. Transfer helper options are available subject to availability and matching requirements.

Yes. We can recommend helpers with elderly caregiving experience depending on your family’s needs.

Helpers can assist with daily caregiving support such as companionship, mobility assistance, meal preparation, and daily routines. Medical-related care should still follow professional medical guidance where necessary.

Yes. We can recommend helpers with childcare or infant care experience.

Processing time may vary depending on helper availability, documentation requirements, and approval timelines.

Depending on the selected package, services may include:

• Helper matching
• Interview arrangement
• Work permit processing
• Documentation support
• Basic onboarding assistance

Replacement policies may vary depending on the package or service agreement. Please contact our team for further clarification.

Payment structure may vary depending on the selected service package and processing requirements.

Online payment options may be available depending on the selected service or package.

Instalment options may be available through supported payment providers subject to approval.

Yes. Customers may contact us for consultation and recommendations before proceeding.

An agency helps simplify the process by assisting with proper documentation, helper matching, interview coordination, work permit processing, and administrative support. This provides better convenience and support throughout the engagement process.

All payments made are strictly non-refundable once processing, administrative work, matching, documentation, or application procedures have commenced. Customers are encouraged to review all service details carefully before confirmation and payment.

Simply submit an enquiry through our website or contact our team directly for assistance.